Returns & Refunds

At 828 Creations, your satisfaction is important to us. We stand behind every product we offer and want your experience to reflect the quality and care we put into our brand. Please read our policy below so you know exactly what to expect.

30-DAY RETURN POLICY (Domestic — USA & Canada)

We offer a 30-day return window from the date you receive your order. To be eligible for a return, items must be:

  • Unworn and unwashed
  • Free of odor, stains, or damage
  • In original condition with tags attached and in original packaging
  • Accompanied by your receipt or proof of purchase

Once we receive and inspect your return (allow up to 5 business days), we'll notify you of approval and process your refund. Refund timing is determined by your bank.

Please note: Items sent back without first contacting us will not be accepted.

PERSONALIZED & CUSTOM ITEMS

All personalized or custom-made items are final sale. Please review your customization details carefully before placing your order — we are unable to accept returns due to incorrect selections made at checkout (size, design, color, personalization text, etc.).

SALE & CLEARANCE ITEMS

Items purchased during a sale, promotion, or marked as clearance are final sale and are not eligible for returns, refunds, or exchanges.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@828creations.biz with:

  • Your order number
  • Photos or video of the issue
  • Your full delivery address

If eligible, we'll send a replacement at no cost to you. In cases where a replacement isn't practical, we'll issue a full refund including shipping.

EXCHANGES

We accept exchanges for damaged, defective, or wrong items only. Due to product demand, we cannot guarantee the same item will be in stock. If unavailable, store credit will be issued immediately once your return is scanned by the carrier.

ORDER CANCELLATIONS

If your order is still in processing, you're eligible for a full cancellation and refund. If your order has already shipped (tracking number issued), you must wait for delivery and then initiate the return process.

INCORRECT ADDRESS

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer, or for parcels lost or damaged after a carrier redirect requested by the customer.

INTERNATIONAL ORDERS

International orders follow a 14-day return window from the date of delivery. Items must be unworn, unwashed, and tagged. We offer store credit (not cash refunds) for eligible international returns. All return postage costs are the customer's responsibility.

To initiate an international return or exchange, contact us at support@828creations.biz.

FINAL SALE & CLEARANCE

All clearance and final sale items are non-returnable, non-refundable, and non-exchangeable.

QUESTIONS?

We're here to help. Reach out anytime at support@828creations.biz — we'll make it right.

Continue Shopping at 828 Creations →

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How long does my order take?


Once placed, we prepare and ship orders within 2–5 business days. You’ll receive a tracking link via email once your order ships.

Holiday note: During peak seasons (Black Friday through Christmas), processing and carrier transit times may be longer. We’ll keep you updated by email.

Do you ship worldwide?


Yes — we currently ship to the United Kingdom, Canada, Australia, and New Zealand.

International orders may take 6–14 business days, depending on the destination.

How can I track my order?


You’ll receive a confirmation email with a tracking link as soon as your order ships.

If tracking shows “not found,” it just means the carrier hasn’t scanned the parcel yet — data usually updates within 24 hours.

My order says “delivered” but I haven’t received it. What should I do?

If your tracking shows Delivered but the package isn’t found:

  1. Check around your property (porch, side door, mailbox, etc.)
  2. Ask neighbors or household members
  3. Wait 24 hours — carriers sometimes scan early
  4. Contact your local post office
  5. If still unresolved, email support@828creations.biz

Can I change or cancel my order?

We begin preparing orders quickly, so changes or cancellations may not be possible once placed. If you need help, email support@828creations.biz as soon as possible and we’ll do our best.

What materials do you use?

We select premium materials—such as 100% cotton, soft fleece, and durable blends—depending on the item. Each product page includes fabric details and fit notes.

How do I care for my items?

For long-lasting wear:

  • Apparel: Wash inside-out in cold water, gentle cycle. Tumble dry low or hang dry.
  • Hats & accessories: Spot-clean with a damp cloth.
  • Wall art: Dust lightly with a microfiber cloth.
  • Shoes: Wipe gently with a damp cloth. Do not machine wash.

Do you consider sustainability or ethical production?


We work with trusted partners and produce thoughtfully to reduce waste. Our goal is quality pieces you’ll reach for often.

Do you offer personalized or custom designs?

Coming soon! We’re preparing personalized options so you can add your own touch of faith to select designs. Interested? Let us know what you’d love to personalize at support@828creations.biz

Do you offer gift cards?


Yes! We offer digital gift cards delivered by email — perfect for last-minute blessings or sending love from afar.

Can I add a gift message?


Yes! When you choose “Send as a Gift,” you can enter the recipient’s email, name, and a personal message. Your note will be included in the digital Gift Card email they receive. We’re also working on customizing our Gift Card emails with an uplifting Scripture to bless every recipient.

What payment methods do you accept?


We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is checkout secure?


Absolutely. Our store uses encrypted SSL protection and trusted payment processors.

What is your return or exchange policy?


Because each piece is prepared just for you, all sales are final. If your order arrives damaged or there’s a mistake, please reach out within 7 days of delivery with a photo and we’ll make it right. Contact us at support@828creations.biz.

👉 For full details, see our Returns Policy.

Do you give back?


Giving back is part of our mission. As we continue to grow, we plan to support Kingdom-impact initiatives — including ministries, outreach, and those in need. We’ll share updates and impact highlights on our site once giving begins, so you can see the difference your purchase helps make.

Still need help?


We’re here for you! Email us at support@828creations.biz. We aim to reply within 24–48 hours (Mon–Fri).

SHIPPING & DELIVERY

Expand a region below for details.

International Shipping (General)

We offer international shipping with a flat $15 rate for most countries outside the United States.
Please note: Customers outside the US, Canada, UK, Australia, and New Zealand may also be charged local VAT, import duties, or handling fees by customs. These costs are outside of our control and must be paid by the recipient.

If your country is not listed at checkout or you have specific shipping questions, please contact us at support@828creations.biz.

United Kingdom Shipping & VAT

Orders shipping to the UK have a flat $15 international shipping rate.
Please note: Customers in the UK may be charged VAT or handling fees by local customs.
These charges are outside of our control and must be paid by the recipient.

Canada Shipping & Customs

Orders shipping to Canada have a flat $15 international shipping rate.
Please note: Canadian orders may be subject to import duties, GST/HST, or handling fees charged by local customs.
These charges are outside of our control and must be paid by the recipient.

Australia Shipping & Customs

Orders shipping to Australia have a flat $15 international shipping rate.
Please note: Customers in Australia may be charged GST or handling fees by local customs.
These charges are outside of our control and must be paid by the recipient.

New Zealand Shipping & Customs

Orders shipping to New Zealand have a flat $15 international shipping rate.
Please note: New Zealand customers may be charged import duties, GST, or handling fees by local customs.
These charges are outside of our control and must be paid by the recipient.

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