Terms of Service

Terms of Service

This website is operated by 828 Creations. Throughout the site, the terms “we,” “us” and “our” refer to 828 Creations. 828 Creations offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose. A breach or violation of any of the Terms will result in an immediate termination of your Services.

At 828 Creations, we strive to provide a respectful, uplifting, and faith-centered experience for all customers. Any unlawful, abusive, or harmful behavior that goes against our values will result in suspension or termination of access to our store.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service without notice at any time.

SECTION 5 – PRODUCTS OR SERVICES

We make every effort to display accurate product images and descriptions. However, we cannot guarantee that your monitor’s display of any color will be accurate.

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. All product descriptions and pricing are subject to change at any time.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

SECTION 8 – THIRD-PARTY LINKS

Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for any third-party materials or websites.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

You agree that we may edit, copy, publish, or distribute any comments you forward to us. We reserve the right to monitor, edit, or remove content that violates our values or these Terms of Service.

828 Creations reserves the right to remove any content that goes against the values of faith, integrity, encouragement, or community.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors or inaccuracies and to change or update information if any part of the Service or any related website is inaccurate at any time.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To solicit others to perform or participate in unlawful acts

  • To violate international, federal, or local regulations

  • To harass, abuse, harm, or discriminate

  • To upload viruses or malicious code

We reserve the right to terminate your use of the Service for violating any prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, or error-free. The service is provided 'as is' and 'as available' without any warranty.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless 828 Creations from any claim or demand arising out of your breach of these Terms.

SECTION 15 – SEVERABILITY

If any provision is found to be unlawful or unenforceable, the remainder shall still be enforceable.

SECTION 16 – TERMINATION

These Terms are effective unless terminated by either you or us.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, USA.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time. We reserve the right to update or change any part by posting updates here. Your continued use of our website following changes constitutes acceptance.

SECTION 20 – SMS MARKETING & NOTIFICATIONS

By entering your phone number at checkout and subscribing via our marketing pop-up, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) from 828 Creations. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel. View our Terms of Service and Privacy Policy.

SECTION 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@828creations.biz.

 

 

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How long does my order take?


Once placed, we prepare and ship orders within 2–5 business days. You’ll receive a tracking link via email once your order ships.

Holiday note: During peak seasons (Black Friday through Christmas), processing and carrier transit times may be longer. We’ll keep you updated by email.

Do you ship worldwide?


Yes — we currently ship to the United Kingdom, Canada, Australia, and New Zealand.

International orders may take 6–14 business days, depending on the destination.

How can I track my order?


You’ll receive a confirmation email with a tracking link as soon as your order ships.

If tracking shows “not found,” it just means the carrier hasn’t scanned the parcel yet — data usually updates within 24 hours.

My order says “delivered” but I haven’t received it. What should I do?

If your tracking shows Delivered but the package isn’t found:

  1. Check around your property (porch, side door, mailbox, etc.)
  2. Ask neighbors or household members
  3. Wait 24 hours — carriers sometimes scan early
  4. Contact your local post office
  5. If still unresolved, email support@828creations.biz

Can I change or cancel my order?

We begin preparing orders quickly, so changes or cancellations may not be possible once placed. If you need help, email support@828creations.biz as soon as possible and we’ll do our best.

What materials do you use?

We select premium materials—such as 100% cotton, soft fleece, and durable blends—depending on the item. Each product page includes fabric details and fit notes.

How do I care for my items?

For long-lasting wear:

  • Apparel: Wash inside-out in cold water, gentle cycle. Tumble dry low or hang dry.
  • Hats & accessories: Spot-clean with a damp cloth.
  • Wall art: Dust lightly with a microfiber cloth.
  • Shoes: Wipe gently with a damp cloth. Do not machine wash.

Do you consider sustainability or ethical production?


We work with trusted partners and produce thoughtfully to reduce waste. Our goal is quality pieces you’ll reach for often.

Do you offer personalized or custom designs?

Coming soon! We’re preparing personalized options so you can add your own touch of faith to select designs. Interested? Let us know what you’d love to personalize at support@828creations.biz

Do you offer gift cards?


Yes! We offer digital gift cards delivered by email — perfect for last-minute blessings or sending love from afar.

Can I add a gift message?


Yes! When you choose “Send as a Gift,” you can enter the recipient’s email, name, and a personal message. Your note will be included in the digital Gift Card email they receive. We’re also working on customizing our Gift Card emails with an uplifting Scripture to bless every recipient.

What payment methods do you accept?


We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is checkout secure?


Absolutely. Our store uses encrypted SSL protection and trusted payment processors.

What is your return or exchange policy?


Because each piece is prepared just for you, all sales are final. If your order arrives damaged or there’s a mistake, please reach out within 7 days of delivery with a photo and we’ll make it right. Contact us at support@828creations.biz.

👉 For full details, see our Returns Policy.

Do you give back?


Giving back is part of our mission. As we continue to grow, we plan to support Kingdom-impact initiatives — including ministries, outreach, and those in need. We’ll share updates and impact highlights on our site once giving begins, so you can see the difference your purchase helps make.

Still need help?


We’re here for you! Email us at support@828creations.biz. We aim to reply within 24–48 hours (Mon–Fri).

SHIPPING & DELIVERY

Expand a region below for details.

International Shipping (General)

We offer international shipping with a flat $15 rate for most countries outside the United States.
Please note: Customers outside the US, Canada, UK, Australia, and New Zealand may also be charged local VAT, import duties, or handling fees by customs. These costs are outside of our control and must be paid by the recipient.

If your country is not listed at checkout or you have specific shipping questions, please contact us at support@828creations.biz.

United Kingdom Shipping & VAT

Orders shipping to the UK have a flat $15 international shipping rate.
Please note: Customers in the UK may be charged VAT or handling fees by local customs.
These charges are outside of our control and must be paid by the recipient.

Canada Shipping & Customs

Orders shipping to Canada have a flat $15 international shipping rate.
Please note: Canadian orders may be subject to import duties, GST/HST, or handling fees charged by local customs.
These charges are outside of our control and must be paid by the recipient.

Australia Shipping & Customs

Orders shipping to Australia have a flat $15 international shipping rate.
Please note: Customers in Australia may be charged GST or handling fees by local customs.
These charges are outside of our control and must be paid by the recipient.

New Zealand Shipping & Customs

Orders shipping to New Zealand have a flat $15 international shipping rate.
Please note: New Zealand customers may be charged import duties, GST, or handling fees by local customs.
These charges are outside of our control and must be paid by the recipient.

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